FAQ

Hazardous Materials (notification):

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  The “Returner” identified below, verifies that all returned products listed under the referenced RMA#, have been cleaned, washed, or otherwise decontaminated to remove any hazardous substances, chemicals or dangerous materials, and pose no risk to the personnel or property of Dwyer Instruments, Inc. Decontamination includes, but is not limited to, the removal of radiological, biological, or hazardous substances from the products, to the extent such substances are not by design physically incorporated into the product. Returner assumes all responsibility and liability for failure to comply with this verification. Dwyer Instruments, Inc. reserves the right to bill the Returner for any and all costs associated with the decontamination of any property, equipment, personnel, disposal of products, or personnel injury, which may occur as a result of dealing with products returned for which Dwyer Instruments, Inc. have determined to be improperly decontaminated. The Returner may also be responsible for legal fees, penalties, or other action that may be incurred by Dwyer as a result of Returner’s failing to decontaminate products or failure to comply with this verification.

  
  

Sales Order location - On the invoice and packing slip the sales order number is located on the left side directly under the Bill To address.

Returns: Warranty and Repair coverage

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  Dwyer’s warranty is limited to repair or replacement at factory’s discretion, as noted in our published Terms & Conditions of Sale in our catalogs and on our website. If a warranty issue is verified, our evaluation fee will automatically be waived and our factory will rectify or replace the item at no charge. Credit can be requested, but cannot be guaranteed prior to evaluation.

  
  

  Credit statement:

  
  

  Regularly stocked models, new/unused and in original packaging, are returnable for full credit for up to 60 days of purchase (ship) date. After 60 days of purchase, regularly stocked models, new/unused and in original packaging, are returnable with a 20% restocking fee for up to 1 year.After 1 year of purchase, no products are returnable for credit.

  
  

Custom (non stock) made to order product:

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  Custom made products are not eligible for credit as stated on your order acknowledgement as well as Dwyer Website. ***(Customer Service should acknowledge at order placement)

• ***We need to also include non stock items. They are not eligible for credit either. (non stock items are factory made to order but have a FR numbers)